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General Outsourcing FAQs

Here are some of the general Frequently Asked Questions about outsourcing services. If you have any other questions, please feel free to contact us on

How long have you been in the business?
Where is your office located?
How big is your city (Ahmedabad)?
Are there international flights available to your city?
What are your normal working hours?
What is the preferred means of communication? (Email, MSN, ICQ, phone, fax, etc)
How do I send assignments down to you? Who will I have to contact?
Do you have an office or a representative in the U.S. or the U.K.?
Please give me a list of 3 things that you consider to be your differentiating factors - How your company differentiates from other offshore service providers?
Do you have references on hand at our request?
How do you charge — per hour or project?
Are there minimums for pricing? If so, are minimums based on file size, page count, etc.?
How do we pay you?
Can I pay through PayPal, Western Union?
What are your typical payment terms?
Would you be willing to sign a Non-Disclosure Agreement?
Do you have a services agreement/contract you like to use?
Do you sign intellectual property agreements with the U.S.-side companies?
Do you have a dedicated computer for each employee?
Has each employee taken any English competency exams? What were their scores?
What steps have you taken to avoid Disaster Management?