At first, I did not know how good HiTech was, so I broke this project up and sent level 5, 6, 7 to another Indian firm. I sent Level 2, 3, 4 to HiTech. So far, your team has been doing well, except for some issues here and there. The other Indian team was not doing so well. They are struggling to get through level 7. They have no clue what they are doing. I am taking level 6 and 5 back and send them to you. I do hope that you understand the reason why I needed to do things this way. From now on, HiTech is the only one that I will be using.
– MEP Design Consulting Firm, USA
Thank you, Sonal. You are a breath of fresh air. I’ll admit I was nervous when Dhruv was taken off our account, but you said exactly what I wanted to hear and I am excited about the future and growing our relationship. As I told you, I will be moving into a position that determines how our CAD production is handled in the future. I want hitech to be our partner and relied upon problem solver. I will be an advocate for you in future business development discussions. In a perfect world, we would visit each other’s countries and employees to help ensure a prosperous relationship for all involved.
Please pass our appreciation to the team for completing the details package so promptly. We will be able to complete the package and present it to our clients on time, without the embarrassment of late delivery….
– Kate Conrad
I think you nailed it really well in the first time without any REAL direction! I saw this email and started to answer the questions (and you raised some good ones – I have all of this stuff in my head, and the first step is to get it out, then systematize it, so thanks for asking), then got side…